One word one the lips of very many business leaders, as well as the public at large, is automation. We often think of this as something new and pressing, and in some ways technological progress validates this viewpoint. But really, automation has been going on for years, since the start of the industrial revolution. We only really notice its pressing presence when it starts to render parts of the workforce obsolete. You may have noticed automatic order terminals cropping up in your favourite fast food joint, or perhaps even your bank teller booths have been replaced with computers. We’re not quite at the level of humanoid AI just yet, but it’s not hard to imagine a near future where this is the norm.
But right now, focusing on the current benefits of automation can be fantastic, particularly if you run your own business. Finding new methods of saving money, of implementing more reliable labour solutions and generally looking forward to the future of business development can help you become the most profitable firm you can be. If you haven’t given this much thought, allow us to explain in simple terms:
Manufacturing
Manufacturing is often one of the most obvious places where automation can be implemented. Not only can this ensure a more uniform product development, but can help you produce more products in a single hour than usual labour solutions can. However, it’s essential to know just where to implement this. Sometimes, the handcrafted development your product is known for can suffer if you install wanton automation without thinking, and this can affect you. But does that mean you shouldn’t focus on automating the finishing touches of your product, or inspecting the quality of your product in high-volume numbers? Not at all. With a firm like RNA UK at your side, expert automation advice can help you figure out just what your needs are, and how you might benefit.
Support Tickets & Queries
Support tickets and customer queries can drown your small support team, especially in the early days. An online or telephone bot that helps respond to frequently asked questions, generate a ticket-in-waiting for review, or potentially help your customers change their information without needing to contact a real human can free up your staff for more important and pressing tasks, and also remove some of the menial work from their day. It’s not hard to see how useful this could be.
Accountability
Accountability can be much improved when automating workflow. Assigning jobs, checking their completion status, inspecting the quality of work or ensuring those who need to manage that content are given the correct permissions automatically can be a profound change for your management team, helping alleviate some of the drudgery from their daily working efforts. It’s not difficult to see why solutions like this are often welcomed by staff responsible for workflow management, as this can help them focus on the quality of the work rather than how and when to assign it.
Keep the potential of automation in mind. As the years pass on, it’s providing to be useful to an ever-widening number of businesses.
